ARTWORK & DESIGN

We offer full artwork included, with your input and direction. Your logos must be provided in Adobe Illustrator (Vector Format) for us to print the cleanest, clearest image. If you don’t have a logo in Vector Format, we can convert JPEG’s to Vector for you, at an added minimal cost. If you don’t have a logo at all, we can help you create one so you can begin branding your program. We also require Pantone Color Codes, which helps us to achieve uniform color quality throughout. If you aren’t sure about your Pantone Codes, but use generic colors, we can help you identify codes that fit your program. All Art must be approved by the customer before production begins. Artwork will be completed within 24-72 hours after initial request.

PROCESS & CREATE

Process and creation time for orders is typically within 2-4 weeks (depending on order size) in off peak production times, and within 4-6 weeks in peak production times. Lead times will vary, as will 3rd party shipping times. Orders can be rushed with a special request.

RECIEVE & INSPECT

Once your order is complete, we will go through and check the quality to ensure everything came out the way we agreed it should.

DEFECTS & RETURN POLICY

All defects must be brought to our attention within 10 days of delivery with picture documentation as well as samples from the defective lot. We will inspect and decide what action should be taken in each case individually. We do not offer returns, as these are highly custom garment and cannot be “put back on the shelf” for resale- but if it is decided that an order has been done incorrectly, we will replace the order in question. If pieces are missing, we will replace them as soon as possible, documentation provided.